The Avaya dialer is a type of predicative dialer .Avaya is the best dialer in all the dialers.For professional use most of the call center, banks and telecommunications companies recommended this dialer due to the excellent feature and services.
The Avaya Predictive Dialer System is proven in more than 1,000 of the world’s largest and most profitable contact centers, which together manage in excess of a billion customer contacts annually. More than 80% of the Fortune 500 banking and telecommunications companies use Avaya predictive dialing solutions.
Avaya dialer enhanced the call progress analysis filters and out non-productive call attempts.
The Avaya PDS voice detection maximizes live-voice connects to your agents-eliminating up to 97.6% of busy signals, answering machines, voice mail, unanswered calls, pagers, faxes, modems, and operator intercepts. The Avaya system filters out non-productive call attempts up to 25% more accurately than other predictive dialing systems.
Call blending smoothly integrates inbound and outbound calls.
As inbound volume increases, our sophisticated call-blending engine smoothly transfers available calls to the blended inbound or outbound team as needed. Choose from two blending strategies: blending based on overflow or on predictive analysis of inbound call trends. Sporadic inbound overloads and agent idle time are minimized, and contact center productivity is maximized.
Multi-dialer capabilities enable a single supervisor to manage multiple dialers across the enterprise.
You can create and manage log-ins and passwords for multiple dialers from a single system, combine real-time data from multiple dialers, and share user-defined views. A log-in and password created on one dialer may be populated to all of your dialers, regardless of their physical location. And one or more Avaya Predictive Dialing Systems can then run jobs using a single master list residing on any other Avaya dialer.
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