Previously without the use of predictive dialers, outbound call center agents are talking on average only 20 – 30 minutes out of an hour. Predictive dialers have demonstrated talk times in the 50 minute range, giving your center a productivity increase of nearly 100%! .Call centers phone systems perform traditional dialing as well as predictive dialing. With its enhanced features and flexibility, our predictive dialer support advancement in outbound telemarketing called “Smart” predictive dialing.
EagleACD offers two distinct families of predictive dialers. These call center phone systems include a modern Windows PC with computer telephony cards from Intel / Dialogic. When combined with extensive IVR software, these phone systems can perform both inbound call answering functions as well as many different types of outbound calling campaigns.
Predictive dialer with Outbound IVR features can help qualify leads by automatically dialing phone numbers, detecting a “live” answer on the line, and playing a pre-recorded greeting message. This message can be a consistent, high quality introduction to your company, products or service. After presenting this greeting, our phone system presents your customer or prospect with various options. Using touch phone keypad responses, the call recipient can choose to talk with your service representative, leave a voice message, request another call back time, or simply express no interest.Contacts that are passed to your agents in this fashion are far more qualified and the probability of a successful call with this individual has increased dramatically. Since the phone system is doing the introductory qualification, you will need fewer agents to handle these calls. Your agents will no longer be repeating over and over the same introduction – now they will be talking with an interested and qualified party.
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